Virtual PBX: More Than a Phone System Option

November 16, 2015

By Susan J. Campbell, Virtual PBX Contributing Editor

What’s the latest trend that’s gotten your attention in communications? While watching the end of the football game last night, my husband and I caught the latest iPhone Watch commercial and we commented on how far we’ve come. As kids, we remember the old Maxwell Smart episodes where his methods of staying connected we’re just now seeing in the mainstream. While we likely won’t be taking off our shoe to make a call, the reality is we’re definitely embracing some ideas considered radical not long ago.

Modern phone systems take on personalities that we were sure wouldn’t take off. Remember the first attempt at the video phone? Was it that we needed a whole new generation to come through first or was it that we needed the arrival of the smartphone first? I don’t think it’s a wasted concept that Maxwell’s last name was also smart and the artificial intelligence we’ve come to rely on is holding a larger presence in our lives than any device in the past. But today’s business, to be competitive, they must stay focused on the innovation necessary to stay competitive. For many – it’s virtual PBX.

The legacy phone system was supported by the PBX in that it needed the in-house approach to maintaining connections to ensure consistency, quality, upkeep and more. It also generally required the significant upfront investment and in-house professionals to maintain it. For these reasons, it’s been difficult for today’s organizations to let go of the typical legacy investment in favor of the legacy PBX. But, there are reasons for doing so that make the investigation worth considering.

For instance – you no longer need to make significant investments in hardware or staff to manage your phone system. You can easily make changes when necessary, which means you can add and subtract individuals to match the ebb and flow of your business. This ultimately saves you considerable time and money, while also giving you access to capabilities that may not have been possible in a budget for the legacy system. Plus, if you have employees who work in different locations, they too can have access to the virtual PBX, keeping your communications consistent at all times.

Modern day phone systems no longer consist only of the multifunctional desk phone. Virtual PBX means you have access to enterprise-grade capabilities while also supporting mobile professionals. With the communications demands on today’s companies, you can’t afford avoiding the virtual PBX conversations any longer. And when you do, I promise you don’t have to consider the shoe phone.

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