Frequently Asked Questions


Why Choose VOIP?

By implementing VoIP as a replacement for traditional telephony services, businesses will quickly benefit from a reduction in their overall operational costs. Potential savings will vary from business to business depending on how you use your phone system, but a quick estimate can be derived through considering the ways that VOIP calls are charged. With no connection charges and free phone extensions, potential savings really add up. Check out our article: Why Choose VOIP? for more information.

What is VOIP?

VOIP stands for Voice Over Internet Protocol. It is a protocol for turning the analog phone (voice) signals into digital signals that can be sent over the internet – essentially, phone service over the internet. With a reasonable quality internet connection, you can have your phone service delivered through the internet. VOIP service is typically offered at lower rates. Because of the bandwidth efficiency and low costs that VoIP technology can provide, businesses are migrating from traditional copper-wire telephone systems to VoIP systems to reduce their monthly phone costs. In 2008, 80% of all new PBX lines installed internationally were VoIP. VoIP solutions aimed at businesses have evolved into unified communications services that treat all communications—phone calls, faxes, voice mail, e-mail, Web conferences and more—as discrete units that can all be delivered via any means and to any handset, including cellphones.

What is PBX?

PBX stands for Private Branch Exchange. As this name suggests it is a private telephone network used within a branch or enterprise. Users of the PBX share outside lines for making calls external to the branch. It is less expensive than connecting an external line to every telephone, and calls within the organization are made easier with a three or four digit code.

What is Structured Cabling?

A structured cabling system is a complete system of cabling and associated hardware, which provides a comprehensive telecommunications infrastructure. This infrastructure serves a wide range of uses, such as providing telephone service or transmitting data through a computer network. Due to variations in function, building architecture, customer requirements and configuration of any previously installed system, every structured cabling system is unique.

What is SIP Trunking?

Connecting an organization’s Public Branch Exchange (PBX) to the public switched telephone network (PTSN) has traditionally been facilitated with TDM trunks. If you don’t know what a TDM trunk is, you don’t need to worry; with more companies moving to VoIP, SIP trunking has become an increasingly popular technology… because who doesn’t like a simpler network architecture and saving money? SIP refers to Session Initiation Protocol. It is the standard, developed in 1990, to set up and terminate VOIP calls and generate a dial tone. An SIP trunk is a broadband Internet link that uses this standard (SIP) to connect a company’s IP based Public Branch Exchange (PBX). But enough with the acronyms, right? You are interested in the bottom line. Read more to find out how SIP trunking can save you money.

VOIP? PBX? SIP trunking? I’m still very confused. Where do I start?

You don’t have to understand any of the questions and answers on this page to get a phone system that works for you. We’re here to understand it for you. Give us a call today and we will answer all your questions and work with you until you’re completely satisfied with your phone system.

I’m not in Ottawa. Can NuEdge help me?

We service all over Ontario and Quebec, and we have partners all over Canada. Even if you are not in Ottawa, give us a call and we’ll see how we can help you.